support

Return only with prior authorization via phone or e-mail
Return to new address listed on the side panel of this web page
Do NOT send with signature required* for delivery !!!
Include you RETURN ADDRESS on all repairs
Include a complete description of trouble with what's wrong and what part you think the trouble is in.

*We DO NOT STAFF our office on a regular basis. Pick-up locations are 45 miles round trip to all carrier service centers to pick up your package just for a signature. PLEASE, DO NOT REQUIRE A SIGNATURE!!!

We have shipped well over 10 THOUSAND uninsured headsets during the past few years and know of only THREE that have been lost in transit. Based on this success for ALL carriers, it is the best insurance to make sure you have the proper, legible ship to and return addresses on the package. If you feel you need special consideration or a waiver to this rule, please call first and let us negotiate options with you.

Complete same steps 1 - 5 above
You MUST include a set of Harmonized (HTS) codes** for customs identification. The First or PRIMARY HTS code must be marked in the APPROPRIATE PRIMARY section of your customs form.

The primary HTS code is:

8518.30.2000 Exemption code "C"

You must also use the SECONDARY HTS CODE :

9801.00.1012

**The Harmonized Code system or HTS system is a standardized product identification. Governments, im-exporters and brokers use these codes to identify the contents of packages as they pass from one country to another. It is ultimately used for the purposes of assessing and collecting taxes for each country. The code "8518.30.2000" shown above specifies that the contents are headphones. The Exemption Code "C" indicates that your headsets are used specifically for Civil Aeronatics and therefore, are exempt from the tarriffs associated with typical headphones (excluding brokerage fees and VAT which you MUST pay on new items).

The Secondary Code, 9801.00.1012 indicates that the headsets are being returned for some other non-taxable service such as a repair, warranty or return. Please use BOTH HTS codes so we don't have to be subject to another tax when we receive you returns for any reason. It may help to also write cleary on the package "warranty return to manufacturer" to help streamline the process.

Copyright (C) 2002-2011 Quiet Technologies, Inc. All rights reserved. No portion of this website including the trade names Halo, AuriComm, AuriCOmm II, AuriPro or its derivatives is to be used or reproduced without the permission of Quiet Technologies, Inc.